Need help?
- Game support: bugs, purchases, refunds, account. support@acrossthegate.com
- Business, press and partners: contact@acrossthegate.com
- Contact the studio or the developers: contact@hiddenfeature.studio
Common fixes
- Lost your account or changing device. In the game, open Settings, Account, SWITCH ACCOUNT. It shows your recovery code before it clears the browser. Keep that code.
- No invite code. The closed beta is invite only.
- Something looks wrong or is broken. Use BETA FEEDBACK in Settings, About, or contact support.
Purchases and refunds
Nothing is sold during the closed beta. When the shop opens, purchases are made through Nutaku, and Nutaku handles refunds under its own rules. We do not give refunds in the game. Purchases and Refunds